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That is a service book on BlackBerry

Posted by jl on October 13 2011th

Hello everyone

Me imagino que os habréis enterado de la caída que sufrió RIM esta semana en sus sistemas en diferentes partes del mundo. Nosotros durante la mañana notamos cosas raras, lentitud en la sincronización, fallos de sincronización, y fue a partir de la 13 de la tarde más o menos cuando dejo de funcionar. Al principio nos volvimos un poco locos revisando los logs del servidor BES porque no encontrábamos nada y el sistema no funcionaba, las blackberry no recibían correos, probamos diferentes cosas, reiniciar los servicios, reenviar los libros de servicios… lo típico y nada, hasta que finalmente no enteremos que era un problema global.

Así que mientras hacia pruebas me vino a la cabeza un documento que leí en la web de rim donde explicaban los libros de servicio y me pareció interesante el compartirlo con vosotros, porque no sé si os ha pasado, los que sois usuarios o administradores de blackberry cuando hay algún problema en una blackberry y llamáis al servicio técnico de la operadora que en muchas ocasiones nos dicen que nos van a reenviar los libros de servicio o que el administrador reenvíe los libros de servicios al terminal, y bueno pues a veces arregla el problema y a veces (muchas) no, pero exactamente que son cada una de las entradas que ves con nombres raros en el menú de la blackberry?.

Well here's the official link of RIM where we explain in detail, I hope you find interesting

http://btsc.webapps.blackberry.com/btsc/dynamickc.do?externalId=KB03151&sliceID=1&command=show&forward=nonthreadedKC&kcId=KB03151

Until next time

a greeting

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Posted by BES, BlackBerry | No Comments »

Menus hidden on a blackberry

Posted by jl on September 19 2011th

Hello everyone

Por unos problemas de sincronización del calendario en una blackberry he encontrado un post de un foro de blackberry http://www.blackberryforums.com.au/forums/blackberry-general-discussion/2915-hidden-menus.html donde explican funciones y menús ocultos. Quizás alguna vez os puedan ser útiles

Enterprise Activation (Options-> Advanced)
ALT + CNFG - Settings for Enterprise Activation
address Book
ALT + VALD - Validate the data structure and look for inconsistencies
ALT + RBLD - Force a data structure rebuild
from the Options menu, type the following (No ALT + required)
RSET - Will prompt to erase & reload for a reload of the Address book from the BES
(Nb This Will wipe all entries, but you can goto SIM Phone Book & copy entries back afterwards)
browser
ALT + rBVs - View web page source code
Calendar
Open up a Calendar item
ALT + VIEW Inside any Calendar item Show additional info for a Calendar event
(Including message ID - handy for BES log troubleshooting)
from the Options menu, type the following (No ALT + required)
SYNC - Enable Calendar slow sync
RSET - Will prompt for a reload of the calendar from the BES
RCFG - Request BES configuration
SCFG - Send device configuration
DCFG - Get CICAL configuration
SUPD - Enable detailed Cal report for backup.
SUPS - Disable detailed Cal report for backup.
SUPN - Disable Cal database report.
LUID - Enable view by UID
SRSL - Show Reminder status log
Messaging
ALT + VIEW - For messages, displays the RefId and folderID for That Particular message. For PIM items, displays only the RefId.
Search Application
ALT + advm Search Application Enabled Advanced Global Search
Home Screen
ALT (left) + Shift (right) + Del - Restart the Blackberry (only for full-keyboard Blackberries)
ALT + JKVV - Display cause of PDP reject
ALT + CAP + H - Displays the Help Me screen
ALT + ECAA - Displays the Help Me screen
ALT + ESCR - Displays the Help Me screen
ALT + NMLL - Switches the signal strength from bars to a numeric value.
ALT + LGLG - Displays the Java ™ event log.
WLAN (WLAN wizard screen)
ALT-SMON WLAN - Enable simulated Wizard mode
ALT-SMOF WLAN - Disable simulated Wizard mode
Theme (from theme menu)
ALT-THMN - Change to no theme (B & W)
ALT-THMD - Change to default theme
Date / Time (Date/Time menu – No ALT+ required)
LOLO - Date / Time Show Network time values
SIM Card (Options->Advanced->SIM card – No ALT+ required)
MEPD - Display MEP info
MEP1 - Disable SIM personalization
MEP2 - Disable Network personalization
MEP3 - Disable Network subset personalization
MEP4 - Disable Service provider personalization
MEP5 - Disable Corporate personalization
Status (Options->Status)
Buyr - Data & Voice Usage
TEST - start a device test (Keyboard, GPS, RF, Audio (Handset, headset, bluetooth, Misc)

Until next time

regards

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Posted by BlackBerry | No Comments »

Configure BlackBerry with Google Apps.

Posted by Xaus Xavier Nadal 30th on August 2011

Good.

Today I show you the procedure to configure an email account with Google Apps located on our BlackBerry. This tutorial is done on a BlackBerry Curve but could be used for any BlackBerry device.

There are several ways to do this but I show you is how to set gmail on Blackberry via IMAP gmail and without the application without using the connector GBEs. (I'm talking about Google Apps like Gmail).

To configure the email client of the Blackberry e-mail with Google Apps (IMAP), just follow these steps:

Actions to be taken in the Google Apps server with the user profile that we will set up Google Apps on BlackBerry.

1. - Make sure you have set up IMAP in your user settings in Google Apps (mail settings wheel (top right) -> Forwarding and POP / IMAP -> Enable IMAP -> Save Settings).

Settings on the BlackBerry.

1. - Go to the main screen.

2. - Select the setup icon.

3. - Internet Mail Account.

4. - Select gmail o Others.

5. - Fill in the fields [Email protected] y password

6. - The application will fail: E-mail address or password invalid. Check the e-mail address and password. If the error persists, contact your domain.

7. - A new option: Provide the settings. Just click on it.

8. - Configure the following:

Make sure you have the option POP / IMAP checked.

Email address: [Email protected]

Password: user password for your google apps.

Email Server: imap.gmail.com

Username: [Email protected]

9. - Click Continue.

10. - A message will correct configuration.

11. - Wait 20 minutes and you start to synchronize information.

Greetings.

If you want to synchronize calendar and contacts you will have to instalaros the following application: http://m.google.com/sync

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Posted by BlackBerry, Google Apps | 2 Comments »

Force synchronization between a BES server and Active Directory

Posted by jl on July 26th 2011

Hello everyone

In this post we're going to have a problem that we have ever encountered and that until we find the solution gave us the odd headache.

The problem is this, we have discharged a user in Active Directory, create the mailbox on the Exchange server, but when I go to enlist immediately after the BES server to assign the blackberry does not appear. It turns out that the communication between the BES server and Active Directory, oddly enough, is not immediate.

So one option is if you do not hurry to wait until tomorrow to synchronize and already we see the user ... or tampering in any way that synchronization occurs. Paraello must restart the BES server service Blackberry Mail Store Service, And let's see rebooted the BES server console, Server and Components, Topology solution Blackberry, Blackberry Domain, Component View, Email and the screen that opens right click in Refresh user list available from company directory.

Once this process and we can go to the Create User option and it appears to us the user.

Until next time

a greeting

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Posted by Active Directory, BES, BlackBerry | No Comments »

How to change the session timeout time on a BES server

Posted by jl on July 18th 2011

Hello everyone

En este post veremos que pasos hay que hacer para modificar el time out de sesion de la consola de un servidor BES.

First we have to validarnos in the BES server with an account that has administrative rights on the server and locate the web.xml file, located in the following path dependieno of the operating system version

Para32 bits esta en \Program Files\Research In Motion\BlackBerry Enterprise Server\BAS\jboss\ejb\server\default\deploy\jboss-web.deployer\conf

To 64 bits \ Program Files (x86) \ Research In Motion \ BlackBerryEnterpriseServer \ BAS \ jboss \ ejb \ server \ default \ deploy \ jboss-web.deployer \ conf

After opening the web.xml we have to find the session-timeout attribute and change the value is in minutes, as we see in the following example:

<! - Default Session Configuration ======== ======= ->

<! - You Can Set the default session timeout (in minutes) for all newly->

<! - Created sessions by Modifying the value below. ->

<session-config>

<! - * Session-timeout> 30 </ session-timeout * ->

<session-timeout>75</ Session-timeout>

</ Session-config>

A value of zero indicate that there will be no timeout

After changing the value of the services must restart the BlackBerry Administration Service - Application Server and the BlackBerry Administration Service - Native Code Container

Until next time

regards

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Posted by BES, BlackBerry, how to | No Comments »

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